Toll Management Services 

Toll Management Services O&M toll collection supports complete lifecycle on design, implementation and operation of toll collection systems. We are able to develop flexible and tailored solutions based on requirements.

Over and above O&M projects we have been rather successful with RFP & Tender proposals for submission on both E&M and O&M for our clients. 

A brief introduction to the process adopted by Toll Management Services

CONSULTING AND SUPPORTING SERVICES O&M

The service includes provision of expert consulting and supervision especially for: 

•   Delivery of individual components of the tolling system including a data     centre, enforcement gantries, Points of Sale, the call centre and others         according to the General Concept of the tolling system; 

•   Integration of the components; 

•   Procedure and process development – Operations manual

•   Performance of witness tests with attendance of the Operator’s staff; 

     training of the Operator’s staff; 

•   Checking of the progress of works on selected control days in terms of          development and delivery of the individual system components; 

•   Development of the company and the organisational structure of the           Operator, 

•   Implementation of processes after testing.

 Furthermore the service includes preparation of the design for management of the system changes in the course of its operation. 

• CONSULTING SERVICES FOR PREPARATION OF SYSTEM LAUNCHING O&M

The service includes preparation of the policy for acceptance of the individual components, their integration and also verification of the readiness of the Operator for the system operation. The policy will include: 

•   Individual tests of the system components (a test of correct functioning       of all parts of the system hardware and software, including                               telecommunication elements); 

.   Individual tests of the software equipment modules (a test of designed         functions of the software modules);  

•   Integration tests and tests of the interfaces (a test of data sharing.                   between the software modules and the external environment); 

•   Stress test (a performance test with artificially created high stress); 

•   Security test (a test of data security against misuse, damage and                     destruction, accidental loss, modification, unauthorised access and               disclosure as well as against any unacceptable forms of processing);

•   Verification of processes defined in the document of the Business 

    Process Architecture, 

•   A complex test of the system, the system needs to comply with all the          designed functions without outages, malfunctions and defects in                  continuous operation for the period  specified in the KPI  (a test of the          system as a whole with process participation). 

The service also includes supervision over the execution of the acceptance tests and the system launching in accordance with the policy defined in the General Concept of the system.